Frequently asked questions

We accept Visa, Mastercard, American Express, Discover, JCB and Maestro, plus PayPal, Apple Pay, Google Pay, Amazon Pay and Shop Pay. All payments are encrypted and processed securely. See payment options

Yes. At checkout you can choose to buy now and pay later with Shop Pay Installments, Affirm, Klarna or Afterpay. Available plans depend on your order total and the provider's approval.

Your payment is taken when you place your order. If an order can't be completed, we cancel it and refund you in full.

Email us at contact@gelindiamond.com or text us at +1 (833) 345-0030 as soon as possible. Because every piece is made to order, we can change or cancel it before production begins, but not once your piece is being made.

Enter your code in the discount field at checkout. Codes can't be added after an order has been placed. To hear about offers first, sign up for our emails at the bottom of any page.

Free Standard Shipping arrives in 5–7 business days (FedEx). Expedited Shipping arrives in 3–5 business days (DHL) for $9.95. Every piece is made to order, and these delivery times already include production.

Yes. Standard shipping is free on every order to the US and Canada. There are no shipping fees, no customs duties and no surprise charges at your door. The price you see at checkout is the price you pay.

We ship to the United States and Canada. Shipping is free to both, and Canadian orders include all customs duties and import taxes, so there is nothing extra to pay when your package arrives.

No. We can't deliver to PO Boxes, so please use a street address.

As soon as your order ships, we email you a tracking number with a link to follow your package. You can also sign in to your account to see your order status. If you can't find the email, check your spam folder or contact us.

Yes. Every package is fully insured while it is in transit.

First check with neighbors and around your building, and give it until the end of the day. If it still hasn't turned up, contact us at contact@gelindiamond.com. Your package is insured, and we'll open a claim with the carrier for you.

If the box looks damaged, you can refuse the delivery. If you notice damage after opening, email contact@gelindiamond.com right away with photos and we'll make it right.

You have 30 days after receiving your order to return it, no questions asked. Returns are free: we send you a prepaid return label. Read our return policy

Yes, and we're one of the few fine jewelers that accept them. Personalized and engraved pieces are covered by the same 30-day, no-questions-asked return policy as everything else.

Email contact@gelindiamond.com from the address you used for your order and include your order number. We'll send you a prepaid return label and instructions. Please don't send items back without contacting us first.

Yes. Sale items, including Flash Sale pieces, can be returned within 30 days like any other order, no questions asked. We don't have final-sale exclusions.

When your return arrives and has been checked, we email you. Approved refunds go back to your original payment method within 10 business days. Your bank may need a few extra days to post it.

The fastest way to get a different piece is to return the one you have and place a new order for the one you want.

It covers manufacturing defects in materials and workmanship, chains, clasps and closures that fail under normal wear, and accent diamonds (0.10 carat or less) lost because of a defective setting. Covered repairs include free return shipping within the US. Read the full warranty terms

Register your piece within 30 days of purchase to get the full 2-year coverage. Activate your warranty. Unregistered pieces are covered for 90 days.

Normal wear such as surface scratches, accidental damage, damage from chemicals like chlorine, perfume or cleaners, loss or theft, center stones over 0.10 carat, and repairs done by anyone other than GELIN.

Email contact@gelindiamond.com with your order number, certificate number, a short description and clear photos. We reply within 5 business days and send a prepaid shipping label if the claim is approved. Most repairs are completed within 15 business days of reaching us.

Yes, and ring resizing is free. Email contact@gelindiamond.com with your order number and new size, and we'll take care of it. Please don't have your GELIN ring resized elsewhere, since resizing by anyone else voids the warranty.

Yes. Our jewelry is made in 14K solid gold, and many designs are also available in 10K solid gold or 18K gold vermeil. Solid gold means the piece is gold all the way through, not plated, so it is made to be worn every day for a lifetime.

14K solid gold is 58.3% pure gold, with a rich color and the best balance of shine and strength. 10K solid gold is 41.7% pure gold: still solid gold, slightly paler, very durable and more affordable. 18K gold vermeil is a thick layer of 18K gold over sterling silver, our most accessible option.

Yes. We use natural diamonds, and every diamond is conflict-free and certified. Some of our larger pieces use lab-grown diamonds, which are real diamonds grown in a lab, and the product page always says which one you're getting.

No. Solid gold doesn't tarnish or rust and won't turn your skin green, which is why our customers keep their pieces on day and night. Gold vermeil can soften in color over time with heavy wear.

Solid gold can handle water in daily life, so showering is fine. We recommend taking your pieces off before swimming in pools, hot tubs or the sea, since chlorine and salt water can damage stones and settings.

Yes. Every piece comes with a certificate of authenticity, and each piece passes several quality checks before it ships.

Most of our pieces are stamped with their karat. On very small charms, thin rings and some earrings there isn't enough room, so the stamp may be tiny or missing. Every piece comes with a certificate of authenticity that states its karat.

Most of our necklaces, bracelets, rings and charms can be personalized with names, initials, birthstones, dates and more. The options for each piece are shown on its product page.

No. Every GELIN piece is made to order, so the 5–7 business day delivery estimate already includes making your personalized piece.

Check the spelling, letters and birthstone month before you check out. We make your piece exactly as entered. If you notice a mistake, email contact@gelindiamond.com right away, before production begins.

Use our ring size guide, which converts US sizes 3.5 to 13.5 into inner diameter in millimeters, and download the printable ring sizer.

16" (40.6 cm) sits at the base of the neck, 18" (45.7 cm) falls just below the collarbone and is our most popular length, and 20" (50.8 cm) sits a little lower and is great for layering. The lengths available for each piece are shown on its product page.

Gently wash it in warm water with a little mild soap and use a soft brush to reach the details. Rinse and pat dry with a soft cloth. Full care guide

Keep each piece in a soft pouch or a lined jewelry box, separate from other jewelry, to prevent scratches and tangling. Store it somewhere cool and dry.

Put on perfume, lotion and makeup before your jewelry, and put your clothes on first so delicate chains don't catch.

GELIN is a family-owned fine jewelry company founded in 2015, based in Florida and registered in Florida and New Jersey. More than 130,000 customers wear our jewelry, and we have over 13,000 reviews with a 4.7-star average. Our story

Every piece is handcrafted in Istanbul, one of the world's great jewelry capitals, by master jewelers who set each stone and finish each piece by hand.

We sell directly from our workshop to you. There is no retailer, no wholesaler and no third party adding a markup, so you pay for the gold, the diamonds and the craftsmanship and nothing else.

Cross jewelry, name necklaces, initial necklaces and birthstone jewelry. In these categories, we believe no one offers higher quality for the price.

No. We sell only online, directly to you. Not paying for retail stores is one of the reasons we can offer solid gold and real diamonds at fair prices.