GELIN DIAMOND

Gelin Diamond is a jewelry brand operating in 15 countries, combining high quality materials with unique designs at affordable prices. Affordable pricing is one of the core values of our company. In order to achieve this, we work with our expert local producers.

Our jewelry designs are always based on combining beauty and elegance with daily life. Our design team strives to perfect our designs in order to always offer the best to those who prefer us. In order to achieve the perfect harmony of art, elegance and beauty, we put our consumers' feedback at the center of our business processes.

We do not have physical store as of June 2021. If you want to learn why we do not prefer to have physical store please check: https://gelindiamond.com/pages/why-only-online

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MATERIALS

Our products always meet you through licensed and certified production processes. Our products derive their elegance and durability from being produced with real gemstones, diamonds and solid gold.

Our gold pieces are made of long lasting, nature friendly & recycled gold. 14k gold does not oxidize or discolor making it a perfect option for daily wear.

Solid gold is the least reactive metal in nature. For this reason, it has been preferred by many societies throughout history. 14k Solid Gold alloy contains 58.5% pure gold. This alloy does not cause itching and redness on the skin and is very durable for use in daily life.

Our diamonds are obtained through processes that follow ethically conflict-free and socially responsible practices and add value to all components of the procurement process.

Diamonds are one of the strongest elements on earth. Handling this substance is a similarly very demanding process. We only use H color, SI clear and certified diamonds in our products. As Gelin Diamond, we clearly state the carat value of diamond in all our products.
Although diamond is one of the most durable materials, keep in mind that diamonds are not indestructible and still require a level of care and maintenance in order to shine forever.


Everyday exposure to dirt, dust, lotions, makeup, perspiration and natural body oils as well as chemicals found in cosmetics and household products can build up over time and dull your diamonds.
Simple detergents such as dish soap, warm water and a soft toothbrush will be sufficient to clean your diamonds.

HOW TO CARE YOUR JEWELRY

When you need to clean your jewelry, you can do it using warm water and a soft toothbrush. After cleaning, you can use jewelry polishing cloth for extra shine. Stay away from paper towels and napkins for polishing.

Take off your jewelry before entering the high chlorine environments such as the pool or spa. Cover or take it off during shower.

Hair sprays, perfumes and creams can build up on your jewelry over time and reduce its shine. Make sure to wear your jewelry after getting ready.

PAYMENT METHODS

Gelin Diamond offers secure payment methods and you can choose to pay with Visa, Mastercard, PayPal, Maestro, American Express, Discover, JCB, Apple Pay, Google Pay, Amazon Pay, Klarna or AfterPay.

You are able to use the discount codes you have at the checkout. If you come across any issue using the code you have, please feel free to contact our support team via phone or mail.

Duties, taxes & other fees (if any) are calculated and paid at the checkout phase. There are no additional charges upon delivery.

SHIPPING POLICY

We provide free expedited international shipping and packages are carried by USPS, DHL Express & UPS. Orders are processed automatically & are shipped within 1 to 3 days.

We ship worldwide.

Standart delivery time takes between 5 and 7 days depending on your location. Expedited delivery time is estimated between 3-5 days. Timeframe could be depend on your location.

All shipping and customs clearance fees are being covered by Gelin Diamond. You will not pay any fees for customs other than the list price of the product. Customs procedures differ from country to country. Therefore, they sometimes request information from the buyer for customs clearance. During this process, you may need to check your order email address, but they can not charge you any extra fees. If you have any problems regarding your product's customs clearance or if you have any questions, please contact us.

The mail containing tracking information is sent automatically to your e-mail address upon the shipment for the package is created.

MY ORDER

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Your order ID is written on the title of confirmation mail sent upon your purchase.

We are unable to change shipping address once they have been sent to our warehouse for fulfillment. If your package is already transferred for packaging or shipped we won't be able to change the shipping address.

If you need to change it, after you make your purchase please contact our customer support team as quick as possible by sending mail to gelin@gelindiamond.com or phone at 1-866-829-0030 to see if your order is eligible for shipment address changing.

The piece/s you wish to remove will be refunded & canceled for shipment if you could contact us before your package is shipped.

We are unable to cancel orders once they have been sent to our warehouse for fulfillment. If your package is already transferred for packaging or shipped we won't be able to cancel your order. We can start return & refund process after you return the items you've purchased.

If you need to cancel your order, after you make your purchase please contact our customer support team as quick as possible by sending mail to gelin@gelindiamond.com or phone at 1-866-829-0030 to see if your order is eligible for cancellation.

You should try to make contact with the carrier and want a rescheduled delivery yourself, since it is not probable for us to know more about packages in transit than the carrier firm. If they lost your package, have nothing to do to help or have no idea where your package is, you can contact with us via gelin@gelindiamond.com if you believe there is a problem in our end & want us to investigate your package.

If you encounter such an incident we will provide you the same item that you have ordered without any charges and will send you a prepaid return label in order for us to recycle wrong / defective item. In such cases, please send a mail to gelin@gelindiamond.com containing the photo of wrong / defective piece & exchange with the same piece you've ordered will be arranged for you.

RETURNS & EXCHANGE

We are committed to 100% customer satisfaction and delivering high-quality products to our customers at Gelin Diamond. 

If for any reason, you're less than thrilled with your purchase, we'll be happy to offer a no-questions refund on any US purchase for up to 30 days after your item was received.

For a quick and easy return process, please contact our customer service team by phone (321) 541-4786 or via e-mail at gelin@gelindiamond.com. To speed up return & refund process we suggest you to sending your mail through the e-mail address you've used at the check out & share your order ID in the mail.

The cost of return shipping is covered by Gelin Diamond with prepaid UPS return labels.

You can ship the item/s back with UPS using the prepaid UPS return label provided for you.

Refunds are processed upon handover of the unwanted items to the carrier. Please inform us by mailing gelin@gelindiamond.com after you ship the return package. After refund is processed, it takes 48-72 hours for refunded amount to get transferred to your account.